Data Privacy Policy

Last Updated: Dec 19, 2023


1. Introduction 

At Dunham House ("we", "our", or "us"), we prioritize the privacy and protection of our patients' personal information. This Privacy Policy describes how we collect, use, disclose, and protect personal information of our patients and visitors, in accordance with the Act respecting the protection of personal information in the private sector (Québec) and other applicable laws. 


2. Information We Collect 

When patients are admitted to our facility, we collect: 

  • Personal identification information (name, date of birth, address, etc.) 
  • Health and medical records 
  • Emergency contact details 
  • Payment and insurance information 


3. How We Use the Information 

We use the information for: 

  • Providing medical care and therapeutic services 
  • Billing and payment processing 
  • Contacting emergency contacts if needed 
  • Research and statistics (anonymized and aggregated) 
  • Complying with legal obligations 


4. Disclosure of Information 

We may share information with: 

  • Other healthcare providers involved in the patient's care 
  • Insurance companies for billing purposes 
  • Legal and regulatory bodies when required by law 
  • We will not sell or lease patients' personal information to third parties. 


5. Security Measures 

We employ robust security measures to protect against unauthorized access, disclosure, alteration, or destruction of personal data. This includes: 

  • Physical security measures (like secure access to our facility) 
  • Digital security measures (like encryption and secure servers) 
  • Regular staff training on data protection principles 


6. Access and Correction 

Patients have the right to: 

  • Access their personal information held by us 
  • Request correction of inaccurate or incomplete information 

To exercise these rights, patients can contact our Privacy Officer at info@dunhamhouse.ca. 


7. Retention

We retain personal information: 

  • As long as necessary for the purpose for which it was collected 
  • As required by legal regulations 


8. Third-Party Services 

We may use third-party services for tasks like billing. We ensure these providers are compliant with our data protection standards and relevant Québec regulations. 


9. Updates to This Policy 

We may update this policy periodically. Patients will be notified of significant changes, and the latest version will always be available at our facility. 


10. Contact Information 

For any questions or concerns related to this privacy policy, please contact: 

Don Joyce, Privacy Officer Dunham House, 1964 Scottsmore Road, Dunham QC, J0E 1M0. (450) 263-3434. info@dunhamhouse.ca 


11. Complaints 

If you believe your privacy rights have been violated, you can file a complaint with our Privacy Officer or with the Commission d'accès à l'information du Québec. 


Share by:
<